Please Read the Following: We encourage you to send in your registration card, not just for support and product updates, but also because we are constantly coming out with new cutting edge titles on which we give our registered customers big discounts. We keep all of our customer names confidential and we never share our registered users list with anyone. To download the latest version of QuickTime, log on to http://quicktime.apple.com. For our Windows NT users, we have included a 32-bit version of the Player, named Asia32.EXE. To get optimal performance from your PC using this product read the following body of text and the README that comes with this disc. Windows 3.1 users will likely experience substantial speed increase in camera switching by upgrading to Windows95 or later. ---------------------------------------------------------------------------- MOST ASKED TECHNICAL PROBLEMS: Sound Fix for SoundBlaster 16 bit audio cards Contact Creative Labs and ask for the SB16UP.EXE updated driver. You can down load the file by calling the Creative Labs BBS at (405) 742 - 6660 ATI Video Cards You will get a General Protection Fault (GPF) error. To fix this, please contact ATI tech support at (905) 882 - 2600 and ask for the proper settings for your video card model to enable play back of the QuickTime for Windows movie file format. IBM Aptiva and PS1 1. Control - F1 during boot up - This will launch configuation utility. 2. Go to third page. 3. Disable APM Bios. Note: The APM Bios will conflict with this Digital Playground product if left enabled. TRIDENT Video Cards The latest driver versions for the 9400CXi, 9200CXr, 8900C, 8900CL, 8900D, 9000i and 9000C Trident Chipsets all work with this Digital Playground product. The latest software versions are: UL6.1 for 9400CXi UC5.1 for 9200CXr, 8900C, 8900CL, and 8900D UD5.5 for 9000I and 9000C To receive these upgraded drivers, contact Trident at: TEL: 415 691 9211 FAX: 415 691 9260 BBS: 415 691 1016 Packard Bell Users: Problem: distorted and broken video display Solution: Packard Bell technicians strongly recommend at least 1 meg of video memory in addition to an SVGA moniter for this Digital Playground product to function properly. Windows 95 also ships with a patch to improve QuickTime performance. However, the patch is not automatically installed so you will need to install it manually. The necessary files can be found on the Win95 CD-ROM in the directory \drivers\other\qtwfix. The improvement seen after installing this patch will depend on your particular system configuration. In some cases it is quite dramatic; in others it is not even noticeable. When I try to play a movie, Windows generates a GPF. What is the problem? GPF's and crashes when running QuickTime for Windows, are almost always caused by bugs in your system's video driver. The first thing to do is contact your video card manufacturer to get thevery latest video drivers. These change frequently, so you rarely getthe correct version when you buy a card, even if you bought it yesterday. I've tried updating my video driver, but I'm stillgetting GPF's. What other suggestions do you have? Some other causes have been identified under Windows 95. If the MediaPlayer is not set up correctly, it can cause problems, including GPF's. To correct this, do Start/Accessories/Media Player. A message willappear if Media Player is not set up correctly. Choose yes to fix theproblem. Some people have reported that having the swap file set too small (under 5 MB) can cause GPF's. To correct this, expand the swap file, although doing so under Win95 is a risky operation. When I try to play a movie, I get an error message complaining about the version of "qtmovie.vbx" that is on my system. Now what? This message comes from Visual Basic, which indicates that you are using a movie player like the GO EDRIVE Movie Viewer. The first thing to check is that you can play a movie using Apple's Movie Player application, which comes with QuickTime for Windows. If the movie plays correctly with Movie Player, then you know QuickTime is working and that the problem lies with the other application. Next, use the Find command to locate all versions of qtmovie.vbx on your system. Determine which is the newest, and place that version into your \windows\system directory. Restart Windows and see if the problem persists. If it does, then remove any copy of qtmovie.vbx from \windows\system, and instead place the version that each application wants in the same directory as the application. This will allow each application to load its own private copy. After I installed QuickTime for Windows 2.0, when I go to use previously installed software I get an "invalid dynalink" error. How do I fix it? The "dynalink" error is caused by having mixed versions of QuickTime on your system. The software gets confused, and when trying to transfer control from one module to another--which end up being different versions-- it gets a "dynalink" error. (The "dynalink" error message is a standard Windows error message--you just won't find it in any common manuals!) QuickTime 2.0 is upwardly compatible, but you can't have mixed versions without getting these errors. If you continue to get "dynalink" errors after installing the 2.1, you probably deleted some QuickTime files which your CD-ROM needs when you were trying to fix the problem. Reinstall the CD-ROM and the "dynalinks" should go away. In the future, when you install a new CD-ROM which contains QuickTime 2.0 or later, do not let it delete the older versions of QuickTime found in the other directories, or the "dynalinks" will return. I have the latest version of QTW, and I don't have mixed versions. What other causes of "invalid dynalink" errors are there? Under Win95, there are conflicts with some versions of the Ziff-Davis Benchmarks. You will need to remove those benchmark programs, or check to see if newer versions have been released which correct the problem. Under Win95, dynalink errors can occur if the Media Player is not set up correctly. To correct this, do Start/Accessories/Media Player. A message will appear if Media Player is not set up correctly. Choose yes to fix the problem. Also under Win95, dynalink errors can be caused by having an old MCI driver on the system. Yes, the QuickTime installer is supposed to take care of this, but apparently it doesn't always do it right. To correct this problem, go to Start/Settings/Control Panel/Multimedia. Click on the Advanced tab, then on Media Control Devices. Click on the [MCI] QuickTime for Windows, select properties button. Choose Remove or "Do not use this media...". Restart Windows and re-install QuickTime. Prior to installing this disc, you should confirm that your system meets the following requirements: 1. Minimum Hardware Requirements: _ A personal computer with an 486 or faster CPU. _ A CPU speed of 25 MHz or higher. _ 8 megabytes of conventional and extended memory. (may work on some systems with only 4MB of RAM) _ A CD-ROM drive supported by Microsoft Windows (access time less than 350ms, and sustained transfer rate of at least 150K/second) _ A hard disk with at least 4 megabytes free for the basic QuickTime for Windows software. _ Mouse (or other pointing device) supported by Microsoft Windows. _ A ".WAV" compatible sound card supported by Microsoft Windows. _ Additional free disk space if you want to keep movies and pictures on your hard disk. ---------------------------------------------------------------------------- Troubleshooting Symptom: Program locks up during game play. Possible causes: Screen saver, disable screen saver and restart. Alternative Desktop (Norton Desktop, etc.), disable and use Program Manager. Background Process, disable all other programs. If you have an IBM Aptiva or PS!, you may experience this. To remedy this, refer to the top of this document. Symptom: "Parity Error" Message Possible causes: Memory problem. Check with your computer owner's manual for proper machine speed/memory wait-state setting. Symptom: "General Protection Fault Error..." message box Possible causes: Video or Audio driver conflict. Check with the manufacturer for the latest driver. ATI video card owners will experience this. Call ATI at (905) 882 - 2600 and ask for the proper settings for your card model. Symptom: Scrambled Video Display Possible causes: Confilict with you Video Display Card. Edit the file QTW.INI in your WINDOWS directory on your hard drive, change the line: [Video] Optimize=Hardware to [Video] Optimize=driver Note: if you are a Packard Bell user, refer to the 'Most Asked Technical Questions' portion of this document. ---------------------------------------------------------------------------- We also recommend some type of CD-ROM caching program such as SMARTDRIVE from DOS 6.2 for better performance during playback. (SMARTDRIVE form DOS 6 and earlier does not support CD-ROM caching). To view the movie you should have a 386 or better CPU with 8-bit (256 color) or better graphics, a sound card, Microsoft Windows 3.1 and DOS 5.0, and a mouse. Your PC should have at least 4MB of RAM, and a CD-ROM drive. Systems with only 4MB RAM probably require a permanent swap file of at least 9996K to obtain satisfactory response time. This can be accomplished with Control Panel|386|Virtual Memory. The virtual memory manager may claim that Windows will not use any swap file space beyond what is recommended. This is not always true. As a general rule, you can experiment with swap files from twice to three times the amount of real RAM. If you start to experience obviously extended periods of hard disk access bogging down the system ("thrashing"), the swap file should be made smaller. 32-bit disk access speeds things up a little. For viewing digital video a 16-bit (32,000) color video adapter is recommended. An 8-bit display also looks good. These QuickTime for Windows movies have been optimized for 8- and 16-bit video. An accelerated graphics card will significantly boost video performance. QuickTime movies are optimized for 16-bit color so a High Color, 32K, 65K, or 16 million color graphics card is highly recommended. A "Dynamic Data Link" error is caused by older version of QuickTime conflicting with the new version. To remedy this problem delete all QuickTime files from your hard drive and reinstall the software. If you encounter the error "NOT A VALID MOVIE" or you don't see movie playback just a blank screen (caused by weird configurations) try the following. -Using the file manager run PLAYER.EXE in the Windows directory folder on your main drive. -With PLAYER.EXE open in the background switch back to your desk-top and try running the program again. Some high-resolution video cards require updated driver software for operation of QuickTime for Windows. If you experience color display problems or General Protection Fault errors, Please contact your video board manufacturer to see if newer driver software is available. If the video display is slow, you may not have enough memory. You can also try adjusting the colors to 64K colors rather than truecolor (16.7 million). This results in faster video display and doesn't affect picture quality. MODIFYING QTW.INI FOR COMPATIBILITY NOTE: Modification of the QTW.INI file should be done at your own risk. Typically one does not need to make any modifications to this file. For some compatibility issues, modifying the file will make video or audio cards work properly, but with reduced performance. Be sure to make a backup of the QTW.INI file before modifying it. The most common modification to the QTW.INI is to change the [Video] setting to Optimize = Driver. This may resolve severe compatibility problems with a specific video card but will also reduce the performance of Movie playback. Once, again modify at your own risk. [Video] (in order of priority) Optimize = Hardware (best video performance) Driver (default more compatible) BMP RAW DIB VIDEO PROBLEMS: Some high-resolution video cards require updated driver software for operation of QuickTime for Windows. If you experience color display problems, Please contact your video board manufacturer to see if newer driver software is available. If the video display is slow, you may not have enough memory. You can also try adjusting the colors to 64K or 32K colors rather than truecolor (16.7 million). This results in faster video display and doesn't affect picture quality. TIPS Be sure Windows is using a display driver that will provide 256 colors (or higher). This product is not designed for 16-color displays (e.g., the standard Windows VGA driver). If your colors look like kindergarten, run Windows Setup to install the display driver provided by your video card manufacturer that supports 256 colors. Certain high-resolution video cards may require updated driver software for correct operation of QuickTime for Windows. Please contact your video board manufacturer to see if newer driver software is available. Operation will be a little faster, the video window will be physically largest, and best results are expected, if you use 640x480 resolution rather than anything higher. If you operate Digital Playground's program in 1024x768 resolution, you may find that the "small fonts" driver works better than the "large fonts" driver (or, less frequently, vice versa, depending who wrote the drivers). If you have problems reading any of your CD-ROMs check the CD-ROM for any scratches or finger prints. Use a soft cloth to wipe from the center to the edge. CD-ROMs are more vulnerable to damage than audio CDs, so always place them in the jewel box or CD caddies whenever possible. Video play is improved by caching from the CD-ROM drive. The DOS 6.2 version of Smart Drive includes a CD cache which works well. To use it, start smartdrv.exe from your autoexec.bat and include the following line in your config.sys file: device=c:\dos\smartdrv.exe /double_buffer Consult your DOS manual for more information. The program uses a lot of Windows memory and resources. As it is with almost any Windows application, not all of these are completely restorable to the system during and following execution. Performance is best when this ZIG product is the first and only program running after starting Windows. Color conflicts can be caused by your wallpaper. If the program loads up in the wrong colors, simply quit, set the wallpaper to [none] in Windows|Control-Panel|Desktop and run again. HARDWARE NOTES ATI's "Crystal Fonts" mode is not supported. Change the Video driver to a lower resolution. Should you have a problem with a Sony CD-ROM drive (such as the CDU-31A which ships with many Gateway multimedia systems) which uses the SLCD.SYS driver, you should get an update from them if you have any version prior to 1.71A. Our photo discs (non-video products) work fine with the old drivers. If memory managers such as QEMM or 386 MAX are used and the program does not work, sometimes the creation of a system boot disk which loads only the necessary devices, all loaded low, will fix the problem. If you have a Packard Bell System with a Headland Technology Video Card, your system's video may look displaced or elongated. This is because the Headland Technology drivers are incompatible with QuickTime. One of two things can be done: 1) Call Microsoft and get the Microsoft 640X480 256 color driver and hope you have the 1MB video card on your system. If you have the 512k card then this option will not help you. 2) Get a new video card. The Headland Technology card, while compatible with some video, is not compatible with all. Cards proven compatible such as the Trident, Diamond or Cirrus video cards are rather affordable, and provide compatible drivers on included diskettes. Video Cards The video program requires video software drivers and hardware that fully support Windows 3.1 standards. The lists below show video systems that have been tested and found to be compatible with this program. Installing the latest available video ROM and software is generally recommended. Contact the video card manufacturer for information. Video card Bus DRIVER Notes Type Date Rev ATI Graphics Wonder VLB 3/19/93 2.3 ATI Graphics Xpression VLB 6/13/94 1.1 Note 1 Compaq QVision 1024/I ISA 1/18/94 7.40 Diamond Viper PCI 9/27/93 3.01 Recommended Diamond Viper VLB 9/17/93 2.01 Genoa Windows VGA 24 VLB 8/8/93 1.7 Headland Video 7 RAM II VGA ISA 5/15/92 3.10 Hercules Graphite Pro VLB 12/29/93 2.21 Note 2 IBM XGA-2 MCA 11/12/93 2.11 Note 3 Number Nine 9GXE64 PCI 6/22/94 1.19.04 Recommended Orchid Fahrenheit 1280 ISA 8/10/92 3.0 RasterOps PaintBoard PC ISA 3/25/93 3.10 Note 2 Spider Black Widow VLB 1/20/94 Recommended Trident 8900C ISA 9/23/92 3.10 Trident 9000C ISA 7/8/93 VC4.5(WC1.6) Note 2 Note 1: Set DeviceBitmaps=OFF in the Windows SYSTEM.INI file [MACH] section after card software installation if using this driver version. Note 2: Use in 256 color mode only. Note 3: This card does not draw extremely wide arcs properly. Video card Bus DRIVER Notes Type Date Rev Actix ProStar VL VLB 8/18/93 1.42 Note 1 ATI Graphics Ultra ISA 3/19/93 2.3 ATI Graphics Ultra Plus ISA 4/25/94 2.3 ATI Graphics Ultra Pro VLB 4/25/94 2.3 ATI Graphics Ultra Pro ISA 4/25/94 2.3 Blackship Color DesignerA3 VLB 7/8/93 1.32 Diamond Speed Star Pro ISA 2/17/94 1.08 Diamond Speed Star VGA ISA 4/14/92 Diamond Stealth 24 VLB 6/3/94 3.00 Diamond Stealth Pro VLB 10/6/93 ELSA Winner2000 Pro PCI 6/23/94 1.22 Hercules Dynamite Pro ISA 12/1/93 2.10 Note 2 Hercules Dynamite Pro VLB 12/1/93 3.00 Hercules Graphite Power ISA 4/6/94 2.10 IBM XGA Display MCA 11/12/93 2.11 Note 3 Matrox MGA Power Graphics PCI 3/28/93 1.42 Media Vision ProGraphics 1280 VLB 9/15/93 1.01 Media Vision ProGraphics 1024 VLB 4/15/94 1.5 Mitac MVA-CL5428-1MB VLB 3/15/94 V1.43 Number Nine 9GXe Level 10 ISA 2/9/94 V3.11 Note 4 Number Nine 9GXe Level 11 VLB 2/9/94 3.10.061 Notes 4, 5 Number Nine 9GXe Level 14 VLB 4/7/94 3.15 Note 4 Number Nine 9GXE64 VLB 6/22/94 1.19.04 Recommended Orchid Celsius VLB 10/1/93 1.32 Recommended Orchid Fahrenheit 1280 Plus VLB 3/1/94 rel 7 Note 6 Orchid Fahrenheit VA VLB 4/29/93 5.01 Orchid Kelvin 64 PCI 3/14/94 1.1 Orchid Kelvin 64 VLB 2/23/94 1.21 Orchid ProDesigner IIS ISA 3/1/92 2.0 Paradise WD90c33 VLB 6/28/93 1.2 Standard 1Mb-24X ISA 3/19/93 1.30 STB Horizon VL Pro VLB 6/29/93 1.3 STB Lightspeed PCI 12/1/93 1.1 STB Pegasus VLB 11/29/93 1.3 TrueVision Bravado 8 ISA 1/15/92 Note 1: Driver version 1.53 sometimes hangs when playing certain Director transitions. Driver version 1.42 is recommended. Note 2: Does not always properly display QuickTime digital video in 16 bit (thousands) and 24 bit (millions) color modes Note 3: Does not draw extremely wide arcs properly. Note 4: There is sometimes sound break-up or distortion during complex transitions using most sound cards. Note 5: The cursor sometimes disappears when using a large virtual desktop. Note 6: Video snow appears during some palette transitions Sound Cards Sound Card Notes and comments Compaq Business Audio Creative Labs SoundBlaster Creative Labs SoundBlaster Pro Creative Labs SoundBlaster 16 Creative Labs SoundBlaster AWE32 Gateway 2000 IBM M-Audio Driver version 1.3 - Note 1 MediaVision ProAudio Spectrum MediaVision ProAudio Spectrum 16 MediaVision ProAudio Spectrum 16 Pro MicroSoft SoundSystem Version 1 MicroSoft SoundSystem Version 2 Orchid SoundWave 32 Reveal Forte 16 Roland Rap-10 Note 1: IBM computers that have the M-Audio sound card should use driver version 1.3 or higher for best results. Older versions of this driver don't play some sounds in Director or AVI movies. The version 1.3 driver does not pass the 16-bit sounds test for Director. Testing revealed that 8 bit sounds are corrupted when played after a 16-bit sound. At the time these release notes were written, version 1.3 (dated 1/10/94) was the most recent driver available from IBM. PC AUDIO CARD COMPATIBILITY The following chart summarizes the audio hardware products that were tested with QuickTime for Windows 1.1.1. Most compatibility issues are based on driver versions. With some boards, more than 1 driver was tested. In most cases, the latest available driver was tested. THE DRIVER TESTED MAY NOT BE THE SAME VERSION AS THAT WHICH CAME WITH THE AUDIO CARD. Contact the vendor for the latest driver version. Known bugs are included. Adapter Driver Depth Resolution Optimized? ---------------------------------------------------------------------------- Standard VGA Windows VGA 4 640x350 No Standard EGA Windows EGA 4 640x480 No IBM 8514 Windows 8 1024x768 No IBM XGA 07/27/92 4 640x480 No IBM XGA 07/27/92 16 1024x768 No Only XGA20 supports 16-bit color. Do NOT use the drivers supplied with Windows 3.1. Instead, use the drivers supplied by IBM. ATI VGA XL 04/09/92 4 800x600 Yes ATI VGA XL 04/10/92 8 1024x768 Yes ATI VGA XL 04/20/92 16 800x600 Yes ATI ULTRA 04/22/92 8 1024x768 No ATI ULTRA OEM 16 640x480 No ATI Mach 32 01/05/93 8 640x480 Yes ATI Mach 32 01/05/93 16 1024x768 Yes Orchid IIs 03/01/92 8 800x600 Yes Orchid IIs 03/01/92 16 800x600 Yes Video 7 VRAM2 ERGO 03/10/92 8 800x600 Yes Orchid Fahrenheit VA 02/19/93 8 640x480 Yes Orchid Fahrenheit 1280 08/10/92 8 640x480 Yes Orchid Fahrenheit 1280 08/10/92 16 800x600 Yes Diamond Stealth 09/25/92 8 640x480 Yes Diamond Stealth 09/25/92 16 640x480 Yes Diamond SpeedStar 24x 04/28/92 8 1024x768 Yes Diamond SpeedStar 24x 04/28/92 16 800x600 Yes Diamond SpeedStar 24x 04/28/92 24 640x480 Yes Supported Audio Adapter Driver Date ---------------------------------------------------------------------------- Creative Labs SoundBlaster Pro SBPSND.DRV 05/15/92 This driver has a know bug that effects all Windows applications that use sound where at times a portion of the sound will be repeated several times. Creative Labs SoundBlaster Pro SBPSND.DRV 02/05/92 This driver some times 'sticks' on a sound. Creative Labs SoundBlaster Pro 16 SB16SND.DRV 04/14/93 Creative Labs ThunderBoard SNDBLST2.DRV 03/10/92 Creative Labs ThunderBoard SNDBLST2.DRV 05/13/92 Media Vision ProAudio Spectrum MVPROAUD.DRV 02/03/93 1.3 Media Vision ProAudio Spectrum Plus MVPROAUD.DRV 02/03/93 1.3 Make the following modifications to the QTW.INI file: [Sound] RequestedRate=22095 ActualRate=22536 Media Vision ProAudio Spectrum 16 MVPROAUD.DRV 02/03/92 Media Vision Audio Port MVAPORT.DRV 04/14/92 Does not support sound sampled above 11khz. Make the following modifications to the QTW.INI file: [Sound] RequestedRate=11025 ActualRate=11025 Microsoft Sound System SNDSYS.DRV 09/21/92 1.0 Cardinal Technologies Sound Studio TAPIGSS1.DRV 12/28/92 Orchid Sound Producer Pro. PRODUCER.DRV 01/13/93 Orchid Sound Producer Pro. PRODUCER.DRV 10/01/92 Turtle Beach MultiSound MULTISND.DRV 08/27/92 1.1 ATI Stereo F/X SFX.DRV 05/04/92 Compatible Video Adapter Driver Depth Resolution Optimized? ---------------------------------------------------------------------------- Actix Graphics Engine Ultra Plus 03/25/93 16 1024x768 No Actix Graphics Engine Ultra Plus 03/25/93 8 1024x768 No Actix Graphics Engine Ultra Plus 03/25/93 16 800x600 No Actix Graphics Engine Ultra Plus 03/25/93 8 800x600 No Actix Graphics Engine Ultra Plus 03/26/93 24 640x480 No Actix Graphics Engine Ultra Plus 03/25/93 16 640x480 No Actix Graphics Engine Ultra Plus 03/25/93 8 640x480 No ATI VGA XL 08/14/92 1.42 16 640x480 No ATI VGA XL 04/20/92 8 800x600 Yes ATI VGA XL 04/10/92 16 640x480 Yes ATI VGA XL 04/20/92 8 640x480 Yes ATI VGA XL 06/25/92 8 1024x768 Yes ATI VGA XL 06/25/92 8 800x600 Yes ATI VGA XL 07/28/92 16 640x480 Yes ATI VGA XL 06/25/92 8 640x480 Yes ATI VGAWONDER XL24 06/25/92 8 1024x768 Yes ATI VGAWONDER XL24 07/28/92 16 800x600 Yes ATI VGAWONDER XL24 06/25/92 8 800x600 Yes ATI VGAWONDER XL24 07/28/92 16 640x480 Yes ATI VGAWONDER XL24 06/25/92 8 640x480 Yes ATI Graphics Ultra 08/14/92 4 800x600 No ATI Graphics Ultra 08/14/92 4 640x480 No ATI Graphics Ultra 06/25/92 8 640x480 No ATI Graphics Ultra Pro 03/10/92 8 8514/a No ATI Graphics Ultra Pro 03/13/93 8 1280x1024 Yes ATI Graphics Ultra Pro 03/13/93 16 1024x768 Yes ATI Graphics Ultra Pro 03/13/93 8 1024x768 Yes ATI Graphics Ultra Pro 03/13/93 24 800x600 No ATI Graphics Ultra Pro 03/13/93 16 800x600 No ATI Graphics Ultra Pro 03/13/93 8 800x600 Yes ATI Graphics Ultra Pro 03/13/93 16 640x480 No ATI Graphics Ultra Pro 03/19/93 24 640x480 No ATI Graphics Ultra Pro 03/19/93 16 640x480 No ATI Graphics Ultra Pro 03/19/93 8 640x480 Yes ATI Graphics/Pro 11/27/92 8 1024x768 No ATI Graphics/Pro 11/27/92 16 640x480 No Dell 466/M S3 09/04/92(1.2) 4 1280x1024 Yes Dell 466/M S3 09/04/92(1.2) 8 1024x768 Yes Dell 466/M S3 09/04/92(1.2) 8 800x600 Yes Dell 466/M S3 09/04/92(1.2) 4 800x600 Yes Dell 466/M S3 09/04/92(1.2) 15 640x480 Yes Dell 466/M S3 09/04/92(1.2) 8 640x480 Yes Diamond Stealth Pro 12/07/92 8 1280x968 No Diamond Stealth Pro 12/07/92 8 1280x1024 No Diamond Stealth Pro 12/16/92 16 1024x768 No Diamond Stealth Pro 01/06/93 8 1024x768 No Diamond Stealth Pro 12/18/92 16 800x600 No Diamond Stealth Pro 01/06/93 8 800x600 No Diamond Stealth Pro 02/23/93 24 640x480 No Diamond Stealth Pro 01/06/93 16 640x480 No Diamond Stealth Pro 01/06/93 8 640x480 No Diamond SpeedStar 24 04/14/92 8 1024x768 Yes Diamond SpeedStar 24 04/14/92 15 800x600 No Diamond SpeedStar 24 04/14/92 8 800x600 Yes Diamond SpeedStar 24 04/14/92 15 640x480 No Diamond SpeedStar 24 04/14/92 8 640x480 Yes Diamond Viper VLB 04/27/93 8 1152x900 Yes Diamond Viper VLB 04/27/93 16 1024x768 Yes Diamond Viper VLB 04/27/93 8 1024x768 Yes Diamond Viper VLB 04/27/93 24 800x600 No Diamond Viper VLB 04/27/93 16 800x600 Yes Diamond Viper VLB 04/27/93 8 800x600 Yes Diamond Viper VLB 04/27/93 24 640x480 No Diamond Viper VLB 04/27/93 16 640x480 Yes Diamond Viper VLB 04/27/93 8 640x480 Yes Support for the P9000 was added in QTW 1.1.1. Genoa Windows VGA 8500 02/16/93 8 1024x768 Yes Genoa Windows VGA 8500 10/23/92(turbo) 16 800x600 Yes Genoa Windows VGA 8500 08/24/92 16 800x600 Yes Genoa Windows VGA 8500 10/28/92 8 800x600 Yes Genoa Windows VGA 8500 12/01/92(turbo) 24 640x480 No Genoa Windows VGA 8500 10/14/92 24 640x480 No Genoa Windows VGA 8500 11/11/92(turbo) 16 640x480 Yes Genoa Windows VGA 8500 08/24/92 16 640x480 Yes Genoa Windows VGA 8500 10/28/92 8 640x480 Yes Support for thge Cirus Logic CL-GD5426 GUI was added in QTW 1.1.1. IBM XGA2 07/27/92 8 640x480 No IBM XGA2 07/27/92 16 640x480 No IBM XGA2 07/27/92 8 800x600 No IBM XGA2 07/27/92 16 800x600 No QTW supports IBM XGA2 starting with version 1.1. Orchid Fahrenheit VA 02/19/93 10:00 16 1024x768 Yes Orchid Fahrenheit VA 02/19/93 10:00 24 640x480 Yes Orchird VLB (Local Bus) 02/19/93 16 800x600 Yes Orchird VLB (Local Bus) 02/19/93 15 800x600 Yes Orchird VLB (Local Bus) 02/19/93 8 800x600 Yes Orchird VLB (Local Bus) 02/19/93 24 640x480 No Movies shifted to the left, a few pixels in 24 bit mode. Rebooting fixes the problem. Orchird VLB (Local Bus) 02/19/93 16 640x480 Yes Orchird VLB (Local Bus) 02/19/93 15 640x480 Yes Orchird VLB (Local Bus) 02/19/93 8 640x480 Yes Orchid Fahrenheit 1280 08/10/92 10:00 15 800x600 No Orchid Fahrenheit 1280 08/10/92 10:00 8 800x600 Yes Orchid Fahrenheit 1280 08/10/92 10:00 16 640x480 No Orchid Fahrenheit 1280 08/10/92 10:00 15 640x480 No Orchid Pro designer IIs/D 1.1 04/7/92 15 800x600 No Orchid Pro designer IIs/D 1.1 04/7/92 8 800x600 Yes Orchid Pro designer IIs/D 1.1 04/7/92 8 640x480 Yes Orchid Pro II 03/01/92 8 1024x768 Yes Orchid Pro II 03/01/92 15 800x600 No Orchid Pro II 03/01/92 8 800x600 Yes Orchid Pro II 03/01/92 15 640x480 No Orchid Pro II 03/01/92 8 1024x768 Yes Sigma Legend GX 04/01/92(1.13) 8 1024/768 No Sigma Legend GX 04/01/92(1.13) 8 800x600 No Sigma Legend GX 03/31/92(1.13) 8 640x480 No Sigma Legend GX 04/01/92(1.13) 8 640x480 No Sigma Legend 24X 11/13/92 8 1024x768 No Sigma Legend 24X 11/13/92 16 800x600 No Sigma Legend 24X 11/13/92 8 800x600 No Sigma Legend 24X 11/14/92 24 640x480 No Sigma Legend 24X 11/13/92 16 640x480 No Sigma Legend 24X 11/13/92 8 640x480 No Matrox 1024 08/21/92 2.07 24 1024 x 768 No MiroCrystal 8S 04/13/93 8 1024x768 No MiroCrystal 8S 04/13/93 16 800x600 No MiroCrystal 8S 04/13/93 8 800x600 Yes MiroCrystal 8S 04/15/93 16 640x480 No MiroCrystal 8S 04/13/93 8 640x480 Yes Compatible Audio Adapter Driver Date ---------------------------------------------------------------------------- Creative Labs ThunderBoard SNDBLST2.DRV 03/10/92 Creative Labs ThunderBoard SNDBLST2.DRV 05/13/92 Creative Labs Sound Blaster 2.0 02/16/93 Sound 'Sticks' with this driver. Digispeech PortAble Sound Plus PRTSND.DRV 04/14/93 IBM M/Audio ACPA.DRV 10/29/92 11:38 Adjusting the volume from the Movie Controller may cause the volume to be muted. To restore the volume, stop and restart the movie. Sound may skip when resizing window. Sound is played at 44khz by doubling the samples. IBM M/Audio ACPA.DRV 8/28/92 Limited volume control from keyboard. MediaVision Thunder and Lightning TLWAVE.DRV 08/25/92 Make the following modifications to the QTW.INI file. [Sound] RequestedRate=22222 In-Compatible Video ATI VGAWONDER XL24 07/29/92 24 640x480 Yes In the 24 bit mode (16 Million Colors) Reds and Blues seem to be reversed. ATG CatsEye/X Field reprts of systems hanging when movies are played with is board. Compaq Q-Vision We have field reports that QTW does not work with is card. Diamond SpeedStar 24 * 04/14/92 24 640x480 Yes Movies render as a thin line at the top of the screen in 24 bit mode. All other functions are normal. MediaVision We have a field report that QTW does not work with the orginal MediaVision video display adapter. The report indicates that the movies sound is played but the movie can not be seen. Problem persists when Optimize is set to driver. OmiCorp Texan We have field reports of sound but no movie (video) with this card. PackardBell We have several field reports dealing with a PackardBell. Reports of a "shutters" type effect on local bus systems have been noted. The shutters effect is where a few lines of movie can be seen, then a few lines of background, then a few lines of movie, and so on. The reports also state that the image is also shifted down and to the right about 10 pels. Further reports tell of a lack of Movie image when running on Local Bus Packard Bell Machines. Sigma WindStorm 08/21/92 8 1024x768 No Sigma WindStorm 08/21/92 16 800x600 No Sigma WindStorm 08/21/92 8 800x600 No Sigma WindStorm 08/21/92 24 640x480 No Sigma WindStorm 08/21/92 16 640x480 No Sigma WindStorm 08/21/92 8 640x480 No QTW has very poor performance with is adapter. Video 7 SPEA 7 OEM We have field reports that the Optimize = Driver must added to the QTW.INI before the movie will appear in the movie window frame. Audio and all other actions seems to be OK with out the change In-Compatible Audio Media Vision Thunder and Lighting * QTW has very poor through-put with this card. Media Vision CDPC * QTW does not work well with is system with movies over 10 seconds in length. Media Vision CDPC II QTW does not work well with is system with movies over 10 seconds in length. Sigma Design WinStorm 8/21/92 Very poor QTW performance when running audio and video together. Tandy 'Gold Card' Only one unconfirmed report on this line of cards. A developer states that he has a Tandy "Gold Card" and QTW crashed when ever he trys to play a movie. Removing the card seems to fix the problem. MODIFYING QTW.INI FOR COMPATIBILITY NOTE: Modification of the QTW.INI file should be done at your own risk. Typically one does not need to make any modifications to this file. For some compatibility issues, modifying the file will make video or audio cards work properly, but with reduced performance. Be sure to make a backup of the QTW.INI file before modifying it. The most common modification to the QTW.INI is to change the [Video] setting to Optimize = Driver. This may resolve severe compatibility problems with a specific video card but will also reduce the performance of Movie playback. Once, again modify at your own risk. [Video] (in order of priority) Optimize = Hardware (default) Driver BMP RAW DIB [Video Optimize] This is not used [Override] // group DREF = no or yes {NO forces QTW to use the file as self referencing, useful for QT 1.0 files} [Data Handler] CDROM Xfer Rate* = [integer] ranges from 100 to 600, where number is in K, default is 328. CDROM Seek Time* [integer from 0 to X] where x is 100 to 350 in ms for average seek, default is 200. CDROM Block Size = [integer, expressed in K] default is 8, range is 1 to 64. Max Open Files =[integer] default is 64. Max Consumers = [integer] usually same as Max Open Files. You can have multiple consumers per file. Max Cache Size = [integer] expressed in K, default is 128, ranges from 64 to 512. Disk Xfer Rate = [integer] same as CDROM Xfer Rate, default is 300. Disk Seek TIme [integer] expressed in milliseconds per average seek, default is 35. Disk Block Size = [integer, expressed in K] default is 16, range is 1 to 64. Network Xfer Rate = [integer] same as CDROM Xfer Rate, default is 250 Network Seek TIme [integer] expressed in millisecon s per average seek, default is 40. Network Block Size = [integer, expressed in K] default is 16, range: 1 to 64. Floppy Xfer Rate = [integer] same as CDROM Xfer Rate, default is 18. Floppy Seek TIme [integer] expressed in millisecon s per average seek, default is 100. Floppy Block Size = [integer, expressed in K] default is 2, range is 1 to 64. [Sound] Requested Rate = [integer] ranging from 5000 to 44000 (has to be exact rate for MPC cards) Actual Rate = same possible rates as requested * Set dynamically by QuickTime for Windows, based on what it senses as the CD-ROM speed. ---------------------------------------------------------------------------- Hardware Optimization: An accelerated graphics card will significantly boost video performance. QuickTime movies are optimized for 16-bit color so a High Color, 32K, 65K, or 16 million color graphics card is highly recommended. Make sure your CD-ROM drive is configured properly. If your CD-ROM controller/host adapter is capable of DMA transfer, always use the DMA option. Sample "CONFIG.SYS" for Mitsumi CD-ROM drive: device = mtmcde.sys /d:mscd001 /m:32 /i:10 /t:5 Software configuration: "SETUP.EXE" should have changed your "AUTOEXEC.BAT" to show a path declaration to include the new QuickTime driver software. (Sample) SET PATH=C:\DOS;C:\WINDOWS;[path]:\qtw\bin To optimize playback on your machine, read the QTW.INI file inside your \WINDOWS directory for more instructions. For optimal performance, use Microsoft CD-ROM driver 2.0 or higher. Edit your "AUTOEXEC.BAT" file to allocate at least 30K drive buffer. Example: MSCDEX /d:mscd001 /m:30 If you use Windows For Workgroup, the installation process will append a "/s" switch to MSCDEX.EXE. This will cause problem with the viewer program. Please remove the switch with a text editor and restart the computer. For more detailed instructions on CD-ROM driver software, please consult your CD-ROM owner's manuals. Make sure you are using the most recent versions of HIMEM.SYS, EMM386.EXE, and SMARTDRV.EXE. The copies that came with DOS 6.0 are the most recent, and Windows 3.1 files are better than DOS 5.0 files. Your config.sys should have something like the following: DOS=HIGH,UMB DEVICE=C:\WINDOWS\HIMEM.SYS DEVICE=C:\WINDOWS\EMM386.EXE RAM NOEMS Your autoexec.bat should have something like: C:\WINDOWS\SMARTDRV.EXE 1024 1024 (if you have 8 MB or more memory) C:\WINDOWS\SMARTDRV.EXE 1024 512 (if you have less memory) MEMORY PROBLEMS: QuickTime for Windows and Windows 3.1 is very memory hungry. The best way to speed-up video quality and display is to have at least 8 MB RAM. If you have less, make sure you do not have EMM386 allocating any expanded memory. Also, you should have SMARTDRV using as little memory as possible (512K cache). The biggest performance improvement other than upgrading to a 486 is to have more memory. You can also use the 386 enhanced Virtual Memory settings to create a permanent swap file. This seems to improve performance slightly, but more RAM is better. VIDEO PROBLEMS: Some high-resolution video cards require updated driver software for operation of QuickTime for Windows. If you experience color display problems, Please contact your video board manufacturer to see if newer driver software is available. If the video display is slow, you may not have enough memory. You can also try adjusting the colors to 64K colors rather than truecolor (16.7 million). This results in faster video display and doesn't affect picture quality. ADDITIONAL INFORMATION As with any product, you may need to tweak your system to get optimal performance. The most important considerations are improper configuration of EMM386 giving too much Expanded memory (Windows doesn't need any, but DOS apps do), and simply not enough memory. If you are running Windows with 4 MB RAM, you will see a REAL performance boost by upgrading. EVEN MORE ADDITIONAL INFORMATION If you don't see movie playback just a blank screen (caused by weird configurations) try the following. -Run PLAYER.EXE in the Digital Playground Program Group. -With PLAYER.EXE open in the background switch back to your desk-top and try running the program again. If you have more questions regarding this product, you may contact us at: Digital Playground 21115 Devonshire St. #304 Chatsworth, California 91311 U.S.A. (818) 773-4969 Fax: (818) 773-8314 http://www.digitalplayground.com WARRANTY AND TERMS OF LIABILITY Digital Playground makes no warranties, expressed or implied, including without limitation the implied warranties of merchant ability and fitness for a particular purpose, regarding the software. Digital Playground does not warrant, guarantee or make any representations regarding the use or the results of the use of the software in terms of its correctness, accuracy, reliability, currentness, and otherwise. The entire risk as to the results and performance of the software is assumed by you. The exclusion of implied warranties is not permitted by some jurisdictions. The above exclusion may not apply to you. In no event will Digital Playground, and their directors, officers, employees, or agents be liable to you for any consequential, incidental or indirect damages (including damages for loss of business profits, business interruption, loss of business information, and the like) arising out of the use or inability to use the software even if Digital Playground has been advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion of limitation for consequential or incidental damages, the above limitations may not apply to you. Digital Playground's liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), be limited to $1. COPYRIGHT NOTICES QuickTime for Windows 2.1.2 is Copyright 1996 Apple Computer, Inc. All rights reserved. CD-ROM Programming and Production is Copyright 1997 by Digital Playground. All rights reserved.